Quality Policy

Quality Policy

The Cardiac Trust Fund for Specialised Medical Care (Pamplemousses) shall ensure that the quality policy is explained, communicated, and understood by everyone in the organisation and shall review the quality policy or its suitability.

• Provide services complying to customer statutory and regulatory requirements 
• Provide consistently high level of care to all patients at the Centre
• Be effective and efficient by meeting performance targets for all our activities.
• Provide continuing professional development with a view to keeping all staff abreast with latest medical technology, thus helping them to excel in the delivery of specialised care.
• Continually improve our processes and systems.
• Create a culture with strong emphasis on courtesy, team work and professionalism.
• Set and review quality objectives and ensure that they are adequate, suitable, and relevant.  

1. Board of Trustees, which is chaired by the Chairman advises on strategic matters of the Cardiac Centre.
2. Management Committee, chaired by the Executive Director, which meets every two months to review the overall smooth running of the Cardiac Centre.

• Management defines responsibility and authority at all levels in the organisation as depicted in our organisation chart at Appendix II. 
•  The Management Review Committee, which is held twice a year, establishes, and periodically reviews the quality policy and associated objectives, targets and programmes for continued suitability and compatibility with the strategic plan, vision and mission.  Each head of department is the designated owner of one or more core or support processes.